Account and access
Create an account, verify your email, use a magic link, reset your password and secure your profile.
Help centre
How can we help?
Find clear guidance for accounts, community participation, resources, bookings, payments and safety.
Use the help topics and common questions below to find the right workflow. When you contact support, include the page you were using, what you expected to happen and the exact error message. Never send passwords, full bank details or private client information.
Help topics
Start with the area closest to what you are trying to do.
Teachings and Comment
Learn how Teachings, comment, reactions and reputation work.
Resources and saved items
Find trusted resources, save useful materials and understand sponsored-resource labels.
Hub Store and payments
Review paid offers, open the external store and follow any booking or payment status inside your account.
Common questions
Practical guidance based on the platform rules and workflows.
Why can I read Teachings but not post them?
Your email must be verified before you can comment. New and previously flagged accounts may also require moderation before a post becomes public.
When can I post anonymously?
Members can choose to post anonymously where the option is available. Public users see Anonymous, while moderators and administrators can still see the real author for safety and moderation.
Why is my post pending?
First posts, low-reputation posts, risky links and content caught by the safety filters are reviewed before publication. You will receive a notification when a decision is made.
How do Helpful and Best Comment work?
The Teaching owner can mark one comment Helpful. The Teaching owner, a moderator or an administrator can select one Best Comment. These actions also update contributor reputation.
How do I report a scam or harmful post?
Use the Report control on the Teaching, comment, post or advert. Choose the closest reason and provide enough detail for the moderation team to review it.
How are Hub Store payments confirmed?
For manual bank transfers, upload proof from your booking page. An administrator reviews the payment and confirms the booking or access before it is marked complete.
Why do I see a Sponsored label?
Every advert is reviewed by an administrator and visibly labelled. The platform does not use behavioural or cross-site advertising. You can hide or report an advert.
Still need help?
Contact supportContact the support team
Include the page you were using, what you expected to happen and any error message. Do not send passwords, full bank details or private client information.